Shipping & Delivery Policy

Effective Date: September 2026  |  Fulfilment Hub: Daylesford, VIC Australia

At Aus Cig Supply (operated by Jackie), all orders are dispatched directly from our domestic retail premises located at Shop 1/123 Vincent St, Daylesford VIC 3460. We provide secure, discreet, and tracked postal delivery services across Australia for our range of commercial cigarettes, roll-your-own/pipe tobacco, premium cigars, and smoking accessories.

All parcels are fulfilled on-site in Daylesford, Victoria. We pride ourselves on prompt handling so that your items arrive safely and swiftly:

• Handling & Dispatch: Orders placed before 1:00 PM AEST on business days (Monday to Friday, excluding Victorian public holidays) are typically processed and handed to the postal carrier within 24 to 48 hours following mandatory age verification.
• Estimated Delivery Window: Standard domestic delivery typically takes 3 to 7 business days depending on your destination:
  • Melbourne Metro & Regional Victoria: Approximately 2 to 4 business days.
  • Interstate Metro (Sydney, Canberra, Adelaide, Brisbane): Approximately 3 to 5 business days.
  • Regional, Remote & Western Australia / Northern Territory / Tasmania: Approximately 5 to 7 business days.
• Please note: Extreme weather events, regional logistics backlogs, or peak postal seasons (such as Christmas) may occasionally extend these timeframes outside our direct control.

Shipping costs are transparently calculated at checkout based on the total value of your WooCommerce shopping cart:

* The A$100.00 threshold is calculated on the cart subtotal after any valid discounts or promotional coupons have been applied, inclusive of GST.

Under Victorian tobacco control legislation and Australian Commonwealth regulations, tobacco products and related smoking paraphernalia cannot be supplied to minors under 18 years of age.

• Strict "Adult Signature Required": All consignments containing cigarettes, cigars, or tobacco are dispatched with postal carrier instructions requiring an adult signature upon handover.
• Photo ID Check: The delivery courier reserves the right to request valid government-issued photographic identification (e.g. Australian Driver Licence, Proof of Age card, or Australian Passport) if the recipient appears under 25 years of age.
• No "Authority to Leave" (ATL): Parcels containing restricted goods will never be left unattended at a doorstep or letterbox. If no adult is present to sign, the parcel will be transferred to your local Australia Post retail outlet for in-person collection with Photo ID.

We treat tobacco and delicate smoking accessories with the utmost care during transit:

• Discreet Packaging: All orders are securely boxed in plain, unbranded external packaging with no overt references to tobacco or cigars to protect customer privacy and prevent transit tampering.
• Humidification & Fragile Handling: Premium cigars and delicate pipe tobaccos are packed with appropriate moisture barriers or protective padding to ensure optimal condition upon arrival. Fragile glassware and smoking utensils are encased in bubble cushioning.
• Domestic Only: We exclusively ship to legitimate residential and commercial physical addresses as well as PO Boxes / Parcel Lockers within Australia. We do not offer international dispatch.

Upon package scan by Australia Post or our domestic courier partners, your WooCommerce order status will update and generate an automated tracking number emailed directly to your registered address.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If your parcel arrives visibly damaged during transit or items are missing:

• Please notify our support team within 48 hours of receiving the consignment.
• Retain all original outer packaging, satchels, and damaged items, and take clear photographs for verification.
• We will liaise with the logistics provider and promptly arrange a replacement or refund in accordance with your statutory consumer rights.