Privacy Policy

Effective Date: September 2026  |  Last Reviewed: Current

This Privacy Policy describes how Jackie trading as Aus Cig Supply (referred to as "we", "us", or "our") collects, uses, holds, and discloses your personal information in connection with our WooCommerce online store and our retail premises located at Shop 1/123 Vincent St, Daylesford VIC 3460, Australia.

We are firmly committed to safeguarding the privacy of our customers and visitors. We adhere strictly to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), relevant Victorian and Commonwealth tobacco control and age verification statutes, and consumer protection laws.

In order to process transactions, ensure regulatory compliance, and deliver orders, we collect the following categories of personal information:

• Identity & Contact Details: Full name, billing address, Australian shipping address, telephone number, and email address.
• Statutory Proof of Age & Verification: Date of birth and government-issued photo identification details (such as Australian Driver Licence or Passport) used strictly to verify that the purchaser is 18 years of age or older in accordance with Australian tobacco retailing regulations.
• Order & Transaction Details: Products purchased (cigarettes, fine-cut tobacco, premium cigars, accessories), order history, amounts paid, and transactional timestamps. Note: Payment card details are securely tokenised and processed by accredited PCI-DSS compliant payment gateways; we never store your full credit or debit card numbers on our servers.
• Device & Usage Information: Technical data collected automatically via cookies, WooCommerce session cookies, IP address, browser type, and interaction telemetry to monitor security and enhance store navigation.

We only collect and process personal information reasonably necessary for our core business activities, namely:

• Administering and fulfilling your online purchases made through our WooCommerce platform.
• Verifying legal age requirements prior to dispatching age-restricted tobacco goods.
• Arranging secure domestic shipping and order tracking via logistics carriers.
• Assessing qualification for our store promotion (such as automatic Free Standard Shipping on orders of A$100.00 or more).
• Communicating critical order status updates, tax invoices, and customer care assistance.
• Preventing, detecting, and mitigating fraudulent transactions and illicit retail activities.
• Complying with statutory reporting, Australian Taxation Office (ATO) requirements, and relevant consumer law obligations.

We do not sell, rent, or trade your personal information to third parties. We may disclose your information solely to trusted service providers essential for operating our business:

• Logistics & Courier Partners: (e.g., Australia Post or accredited local freight providers) strictly to deliver your parcel and, where mandated, enforce adult signature verification on delivery.
• Payment Processors & Financial Institutions: To authenticate payment authorisations and process refunds.
• WooCommerce & Technology Infrastructure: Cloud hosting providers, database backups, and security monitoring services operating under strict confidentiality and data protection safeguards.
• Government & Law Enforcement Bodies: When formally requested or legally mandated under Australian Commonwealth or Victorian law.

We take reasonable administrative, technical, and physical precautions to protect your personal information from loss, theft, unauthorised access, modification, or improper disclosure.

All electronic communications and store sessions are encrypted using standard Secure Sockets Layer / Transport Layer Security (SSL/TLS) protocols. We retain personal details only for the duration necessary to satisfy operational requirements and our legal, taxation, and auditing records obligations under Australian law.

Under the Privacy Act 1988 (Cth), you have clear legal rights regarding your personal records:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Correction: You may request corrections to inaccurate, incomplete, out-of-date, or misleading details.
• Account Management: If you registered an account on our WooCommerce store, you can review and edit your primary shipping/billing addresses anytime via the "My Account" area.

If you have concerns about our handling of your personal data or wish to make an inquiry, please get in touch with our Privacy Officer using the contact details below. We aim to acknowledge your inquiry within 2 business days and provide an outcome within 30 days.

If you are dissatisfied with our response, you are entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting oaic.gov.au or calling 1300 363 992.