Free Shipping On Orders Over A$100
Customer Support & Enquiries

Get in Touch with Our Daylesford Team

Have questions regarding your order, age verification, delivery status, or specialised cigar and pipe accessories? Jackie and our retail team are here to assist you.

Storefront & Contact Details

Store Address
Shop 1 / 123 Vincent Street
Daylesford VIC 3460
Australia
Telephone Support
Standard Victorian landline rates apply.
Electronic Mail
Typical response within 1 business day.
Store Proprietor
Jackie & Certified Tobacconist Team

Operating & Dispatch Hours

Monday – Friday 9:00 AM – 5:30 PM AEST
Saturday 9:30 AM – 4:30 PM AEST
Sunday 10:00 AM – 3:00 PM AEST
Public Holidays Dispatch closed / Store modified

Send Us an Enquiry

Please provide your order details or general query below. Ensure all details match your Australian order records.

Australia-Wide Free Shipping

All qualifying domestic orders valued at $100.00 AUD or above receive complimentary standard shipping. Orders are packed discreetly with humidity-controlled packing materials for cigars and high-grade accessories.

Strict Age 18+ Verification Mandatory

Pursuant to the Tobacco Plain Packaging Act 2011 (Cth) and Victorian regulations, all tobacco orders require government-issued photo ID verification at checkout and Signature on Delivery with Age Check by the carrier.